n8n AI Customer Support Ecommerce
Contributed by Sabrina Ramonov 🍄. From the community directory at agents.sabrina.dev, republished with permission and full credit.
With this workflow, you get a fully automated AI-powered Support-Agent for your WooCommerce webshop. It allows customers to request information about things like:
- The status of their order
- The ordered products
- Shipping and billing address
- Current DHL shipping statusHow it works:
The workflow receives chat messages from a website integrated chat. For security and data privacy reasons, the website transmits the email address of the user encrypted with the requests. This ensures that users can only request information about their own orders.
An AI agent with a custom tool supplies the needed information. The tool calls a sub-workflow (in this case, in the same workflow for convenience) to retrieve the required information. This includes the full information of past orders plus the shipping information from DHL.
If other shipping providers are used, it should be simple to adjust the workflow to query information from other APIs like UPS, FedEx, or others.
Tools used: OpenAI, WooCommerce, Google Sheets
Download the workflow template (JSON)
Want this running in your business? KOBA42 builds and operates automations like this one.