Customer Support AI
Customer Support With Clear Human Handoff
AI-assisted support across WhatsApp, Telegram, Slack, Discord, and web chat, scoped around your knowledge base, response rules, and human handoff needs.
The problem
Customers expect timely responses, while teams need sustainable coverage and escalation rules.
Support tickets pile up overnight and on weekends.
Hiring more support staff is expensive and slow.
The solution
Scope an AI support assistant around the channels, knowledge base, and escalation rules your team can safely operate. Common questions can be drafted or answered from approved material, with complex issues routed to humans.
Scoped capabilities
Capabilities are validated against your workflow, data access, and human review requirements.
Multi-Channel Inbox
Conversations from WhatsApp, Telegram, Slack, Discord, and web chat can be reviewed in one operational view.
Knowledge-Base Responses
Uses approved knowledge-base material to respond to common questions and route exceptions for human review.
Human Handoff
Routes complex issues to your team with conversation context and escalation criteria defined during implementation.
Analytics Dashboard
Track response times, resolution rates, and customer satisfaction. See exactly how your AI is performing.
Knowledge Base Editor
Organize documentation, FAQs, and policies into the source material the assistant is allowed to use.
CRM Integration
Syncs with HubSpot, Salesforce, and Pipedrive. Customer history and context available in every conversation.
Scope a pilot in 3 steps
Move from fit check to controlled pilot with explicit owners and safeguards.
Scope Your Channels
Confirm the channels, permissions, data sources, and handoff requirements before implementation.
Prepare Approved Knowledge
Collect FAQs, documentation, and policies that can be tested as approved answer sources.
Pilot and Review
Run a controlled pilot, review response quality, and tune handoff rules before broader rollout.
Works with your stack
Integrations are confirmed during the product fit review.
Pricing starting points
Use these packages as planning references; final scope depends on integrations, security, and support needs.
Starter
Perfect for small teams getting started with AI support
1 channel (WhatsApp, Telegram, or Web) 500 conversations/month Basic analytics Email support Knowledge base (up to 50 articles)
Pro
For growing teams that need full multi-channel coverage
All channels included 2,500 conversations/month Advanced analytics & reports CRM integration (HubSpot, Salesforce, Pipedrive) Unlimited knowledge base Priority support Custom branding
Enterprise
For large organizations with complex requirements
Unlimited conversations Dedicated account manager Custom integrations SLA terms by agreement On-premise deployment option Advanced security & compliance Training & onboarding
Frequently asked questions
Ready to scope the first pilot?
Share the workflow, source material, and constraints so the next step stays practical and safe.
